Contact Us
This page explains how to get in touch with the editorial team at Non Gamstop Casinos, what sort of questions we can realistically answer, and where to go instead when your issue needs an operator, a regulator or a support charity rather than a review site. Most of the messages we receive are about withdrawal speed at casinos not on GamStop, so that is where the guidance below concentrates.
What you can contact us about
We are an independent research and comparison publisher. We do not hold accounts on your behalf, cannot see your balance, and have no ability to release a payment. Within those limits, we are happy to hear from you about:
- Corrections — a bonus percentage, wagering multiple, withdrawal limit or payment method that no longer matches what an operator publishes.
- Questions about our research method, our ratings, or why a particular site appears where it does in a top list.
- Requests for a site to be researched and added to our coverage.
- Feedback on an explainer — if something about wagering requirements, KYC or source-of-funds checks was unclear, tell us which part.
- Commercial and advertising enquiries, which are handled separately from editorial and never affect ranking.
Use the contact form or email address published on this page. Please include the casino name, the date, and a screenshot or the exact wording of the term you are querying. Vague reports are hard to verify and we will not publish a claim we cannot check against a primary source.
What we cannot do
- Recover money, reverse a closed account or overturn a confiscated bonus.
- Remove you from GAMSTOP, shorten an exclusion period or help you open an account while excluded.
- Give legal, tax or financial advice.
- Guarantee that any casino will pay you, or that any site is completely safe. No publisher can.
Our commercial position, stated plainly
Some links on alexbennett.co.uk are affiliate links. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement pays for the research; it does not buy a position in a table or a higher editorial rating. Where a site we earn from has a weak withdrawal policy or an unusually harsh bonus term, we say so. Our editorial approach and independence is set out in more detail on the About page, and the full commercial terms sit in our terms and conditions.
If your question is about a payout: who to contact first
Contact the casino before you contact us. Almost every delayed withdrawal traces back to one of a small number of causes, and the operator is the only party who can resolve them.
- Complete verification. Photo ID, a proof of address dated within the last three months, and usually a payment-method screenshot. Withdrawals are normally frozen until KYC clears.
- Check for a source-of-funds request. Larger or fast-growing balances often trigger one. Payslips or bank statements are typical; ignoring the email stalls everything.
- Confirm bonus wagering is finished. Requesting a withdrawal mid-bonus voids the bonus at many sites.
- Check the withdrawal caps. Daily, weekly and monthly limits are common offshore and will split a large win into instalments.
- Escalate in writing. Ask support for the specific clause being applied, then use the casino's formal complaints procedure and any alternative dispute resolution body named in its terms.
Offshore licensing is the reality here. Sites that accept British customers while operating outside GAMSTOP are licensed abroad — Curaçao is the most common, with Anjouan and Malta also appearing — and they are not authorised by the UK Gambling Commission. That distinction matters for GB players: the Commission's licence conditions, its complaints route and the UK's alternative dispute resolution scheme apply to Great Britain-licensed operators only. Northern Ireland has its own gambling legislation, which is separate again. If you contact us expecting us to escalate to the UKGC on your behalf, we cannot — no British regulator has jurisdiction over a Curaçao licensee.
Speed questions we get most often, and the short answers
Payout time is the single biggest theme in our inbox. Advertised processing times are operator claims, not results we have measured, and they describe the internal review stage only — your bank or wallet adds its own leg.
| Method | Typical advertised pattern | What actually slows it |
|---|---|---|
| Debit card (Visa/Mastercard) | Same-day approval, then bank settlement | Issuer blocks on gambling merchants; some UK banks decline outright |
| E-wallets | Fastest once approved | Wallet must be verified in your own name; PayPal is rarely available offshore |
| Bank transfer | Slowest of the mainstream options | Weekends, cut-offs, intermediary bank checks |
| Cryptocurrency | Quick once released | Network confirmations, plus exchange steps at your end |
Two costs catch people out. First, currency conversion: if an account is denominated in euros or dollars rather than GBP, you pay a spread on the way in and again on the way out. A GBP account avoids that. Second, fees — most casinos process a set number of free withdrawals per period and charge beyond it, and card networks or wallets may add their own. Minimum deposits offshore commonly start around £10–£20, and minimum withdrawals are often higher than the minimum deposit.
Sites readers ask about most
We are asked to comment on specific operators constantly. Below are three of the most frequent, with the offer as advertised and what to check before you write to us about it. Bonus terms change without notice; verify on site before depositing. All of these are offshore-licensed and outside GAMSTOP, so the UK protections described above do not apply.
Betmica
Top of our current table and the name that generates the most inbox traffic, largely because of the headline size: a welcome offer advertised at 570% up to £5,700 plus 270 free spins. It is quoted in pounds, which is a practical point in its favour — a GBP-denominated account removes conversion cost from every deposit and withdrawal. The offer's usefulness depends entirely on the wagering multiple, the maximum stake permitted while a bonus is live, the expiry window and any cap on what bonus winnings can convert to. Limitation: a percentage that large is almost always paired with a demanding playthrough, and matching the full £5,700 requires a deposit most readers will never make. Treat the ceiling as marketing, not as your realistic outcome.
Kikibet
Advertises 350% up to £5,555 with 300 free spins — a lower multiplier than Betmica with a larger spin count, and again quoted in sterling. It comes up in contact messages mainly around free-spin mechanics: spins are usually locked to named slots, carry their own wagering on winnings, and often expire in daily tranches rather than all at once. Limitation: free spins with separate wagering and a cashout cap can be worth far less than the headline number suggests, and the value depends on the per-spin stake, which is rarely in the advert.
Betninja
The most restrained of the three: £1,000 plus 100 free spins for all new players, stated as a flat figure rather than a percentage. Readers tend to ask about it because the terms are easier to read against — a fixed cap makes the wagering arithmetic simpler to work out before you commit. Limitation: a smaller headline means less room if you are a higher-stakes player, and a flat cap tells you nothing about the match rate on your own deposit. Check the minimum qualifying deposit and whether the spins are staggered.
Other sites in our table — WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — receive regular enquiries too. Note that several advertise in euros rather than pounds, which brings conversion into play for GB readers, and Rivo's package pairs its slots bonus with 25% cashback, a different structure worth understanding separately from a straight deposit match. Full write-ups sit on our non GamStop casinos comparison.
What these sites actually offer
When you write to us about "the games", it helps to say which category. Offshore casinos typically run: slots, from low-volatility grinders to high-volatility titles and progressive jackpots, with RTP figures published in the game info panel and worth checking because operators can sometimes select between RTP versions; live dealer rooms streaming blackjack, roulette and baccarat with real croupiers and their own table limits; RNG table games; and increasingly poker, with CoinPoker built around it rather than around slots. Most run on mobile browsers without an app.
The adjacent product line is sports betting. Many of these brands operate a sportsbook beside the casino, usually on a shared wallet, covering pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Sports free bets work differently from casino bonuses: they hinge on minimum qualifying odds — typically around 1.80 to 2.00 in decimal terms — and the stake is not usually returned with the winnings. If your question is about a sportsbook promotion, say so, because the terms are not interchangeable with casino wagering.
Eligibility, and when to contact someone else
You must be 18 or over. If you are registered with GAMSTOP, that exclusion was chosen for a reason and lasts six months, one year or five years across all Great Britain-licensed operators. Playing at an offshore site during that period sidesteps the tool rather than the problem, and we will not help anyone do it.
If gambling has stopped being entertainment, contact GamCare on the National Gambling Helpline, 0808 8020 133, free and open 24 hours a day. Blocking software such as Gamban or BetBlocker, bank-level gambling blocks and deposit or loss limits are all worth setting up alongside it. Our responsible gambling guidance covers the practical steps. Do not write to us for advice on continuing to play through a period of harm — we will point you back here.
Response times and what to expect
We read everything, and we reply to verifiable corrections first. We cannot promise a response to every message, and we do not publish reader correspondence. Where a reader flags a term that has changed, we check it against the operator's own published terms before amending the page, and we date the change — information on this site was last verified on 26 September 2026. If you would rather start by comparing sites than by writing to us, the comparison table is the faster route; the contact form will still be here afterwards.